Shipping & Returns Policy
Free shipping is available to the following countries: UAE, Saudi Arabia, Oman, Qatar, Bahrain, Jordan, and Kuwait.
After your order is confirmed, we process shipments in the order they are received, typically within 3 business days.
Delivery is available 7 days a week, including weekends and public holidays.
Time-specific delivery slots are unavailable.
Orders generally arrive within 7–10 business days after fulfillment.
Provide an address and phone number where you (or an authorized recipient) can accept delivery.
Inspect upon delivery: Verify that:
The outer packaging is intact.
The item count matches your order.
All documents (e.g., packing slip) are included.
Note: Unsealing product boxes (e.g., smartphones) before signing is not permitted.
If packaging is damaged: Refuse delivery and contact us immediately.
If contents are missing after accepting intact packaging:
Keep all original packaging.
Contact our 24/7 customer service within 24 hours.
If you cannot accept delivery personally, ensure your proxy follows the above steps.
Couriers will deliver to the address specified (e.g., front desk/reception), not necessarily to a named individual.
Orders cannot be modified after confirmation. Double-check details before submitting.
Packages with insufficient details will be held for 5 days.
We will notify you via email—respond promptly to avoid automatic return and refund.
Defective items: Full refunds are provided.
Policy variations: Some products may have specific return criteria (see product pages).
Returned items must include:
All original items, accessories, and packaging.
Documentation (e.g., invoices, warranty cards).
Missing components may result in a rejected return.
For approved returns, we will handle all required documentation (e.g., invoice cancellations).
Q1: Can I request a specific delivery time?
A1: Time slots depend on the assigned courier (excluding Sundays).
Q2: How to report delivery issues?
A2: Contact the courier’s local hotline (listed in your order’s shipping details).
Q3: How long does delivery take?
A3: Typically 7–10 business days after dispatch (excluding Sundays).
Q4: What to check at delivery?
A4: Refuse damaged outer packaging. Internal inspections require prior approval.
Q5: Is ID required for receipt?
A5: No. Deliveries are made to the specified address (e.g., building reception).
Q6: What if someone else accepted my order?
A6: Contact the courier’s local hotline to resolve.
Q7: How to track my order?
A7: Use the tracking tool of your assigned courier (listed in order details).
Our 24/7 customer service team is available via email for further assistance.